What personal data we collect and why we collect it
To operate our site, it is essential for us to collect some information about you, such as your IP address and information related to your visit when you browse our site. For example, this might include time-stamp, the last page or product you visited, or the indication that you logged in. Such information helps us to:
- remember who have logged in so that visitors do not need to authenticate at each click;
- remember anything put in the shopping cart before checking out;
- let visitors navigate between products without starting back from the home page;
- control that your data is processed securely; and
- make sure our website is running at its best performance to serve you as we are expected.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed right away.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you buy one (or hopefully a bunch of) bracelet from our store, we will need more specific information about you. To fullfil your order and ship the chakra bracelets you selected, we need your personal data such as your first and last name, your email address, your payment account and your shipping and billing address (some maybe optional). We also use your contact and order information to send you messages related to your order(s). You need to provide this information in our “Checkout” page before your payment.
Your signing up for an account is great for us because it confirms your interest in our store. However, you have the absolute discretion to or not to do it. If you have an account with us, we will remember your information and, when you decide to buy our chakra bracelets, you do not have to provide all of your information over again – you just have to log-in. It also gives you access to additional features of our website, such as wishlists, customizable kits, and easy access to your past orders. You also have the option of deleting your account. Just contact us and let us know that you would like to do this.
When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.
If you have completed a purchase, we may send you an email to request for a review of the chakra bracelets you bought. We want to be sure that if you love your chakra bracelets or have a complaint. Again, you may opt-out of these emails if you would prefer not to receive them again.
Who we share your data with
Chakra Bracelets will not sell your information to third parties and will only provide your information if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into an agreement with companies that process your information on our behalf in order to ensure the same level of security and confidentiality of your information. Chakra Bracelets remains responsible for this processing. We only share the required data with our payment providers, and delivery providers.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we secure personal data
Chakra Bracelets takes the protection of your information seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your information is not properly secured or there are indications of misuse, please contact us.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
If you have created an account on our website, we also keep the personal information you provided in your user profile. You can see, edit, or delete your personal information at any time (except you cannot change their username). Website administrators of Chakra Bracelets can also see and edit that information.
Pursuant to applicable administrative obligations, we must keep invoices containing your (personal) data. We will therefore keep this information for as long as the applicable period runs. Employees, however, no longer have access to your customer profile and documents that we have produced in response to your order.